Privacy Policy - My Car Inspectors: Pre-purchase vehicle inspection

The mycarinspectors.com website, its subdomains and the app of the same name (the “Site”), are operated by My Car Inspectors Limited (“My Car Inspectors”, “we” or “us”). We are committed to protecting and respecting your privacy and this Privacy Policy explains how we handle any personal information that you provide to us or that we collect from you in connection with your use of the Site and the rights you have under data protection law. My Car Inspectors Limited is the data controller of the personal information collected via or in connection with the Site.

This Privacy Policy should be read together with our Cookies Policy.

If you have any questions in relation to this Privacy Policy or our handling of your information please get in touch using the contact details outlined at the end of this Privacy Policy.

Click on the links below to go straight to more information on each area:

1. Information we may collect from you through the Site
2. How do we use your information?
3. Internet cookies
4. Sharing your personal information
5. Links to third party apps/websites
6. How long do we store your personal information?
7. Where we store your personal information
8. Your rights
9. Updates to this Privacy Policy
10. How to contact us

1. Information we may collect from you through the Site

1.1 We collect information which you provide to us directly and information related to your use of the Site. For example, we use cookies or other online tracking technologies to collect information automatically about your use of the Site, see the “Cookies” section below for more information. We will also collect information you provide to us when you register or use our services. The categories of information we may collect, therefore, include the following:

1.1.1 When you register on our Site, we collect the information provided by you. If you are a Mechanic, we may collect information you provide to us during the approval process. This information may be provided by phone or email. For Mechanics this information includes your name, full address (personal or business), telephone number, email address, passport and driving licence information, proof of address, further details of your business and work history including necessary permits, licences and/or insurances. For customers this information includes your name, address, vehicle details and payment card information.

1.1.2 We collect data on your use of our Platform, including vehicle inspection services placed or accepted by you, searches you have made, and quotes you have received.

1.1.3 We collect data on your marketing and communication preferences.

1.1.4 We keep records of your correspondence with us, if you have contacted us.

1.1.5 We collect data on information collected automatically using cookies and other tracking technologies, such as details of the web pages you have visited on our Site, the content that you access, your IP address, browser and device information.

2. How do we use your information?

2.1 Depending on how you use our Site, your interactions with us and the reasons for which you provide your information, we will use your personal information for the following purposes:

2.1.1 To ensure that the Site is presented to you in an effective manner.

2.1.2 To operate our Platform, including verifying your identity, making bookings and taking payments.

2.1.3 To manage our relationship with you, including sending you marketing communications.

2.1.4 To deliver relevant advertisements to you and to measure the delivery of those advertisements.

2.2 We will only process your personal information where we have a legal basis for doing do, and this will be determined by the purpose for which your personal information is processed. Typically, we process your personal information on one of the following legal bases:

2.2.1 Because it is necessary to provide you with the services of our Platform.

2.2.2 Because you have provided your consent (for example, where you sign up to receive our direct marketing communications).

2.2.3 Because it is in our legitimate interests to do so (and these are not overridden by the impact on your privacy or other rights).

3. Internet cookies

3.1 We may also obtain information about your general internet usage through the use of ‘cookies’ or other tracking technologies which enable us to make certain parts of the Site easier to use and to improve the functionality of the Site, and further to clause 2.1.4 (above). Please see our Cookie Policy for more information.

3.2 When you enter the Site, we may also collect information, where available, about your computer such as your IP address, operating system and browser type for system administration purposes. This information is statistical data about our users’ browsing patterns and is used to understand how the Site is being used.

4. Sharing your personal information

4.1 If you are a Mechanic, we will share your information with customers.

4.2 If you are a customer, we will share information about you (name, vehicle location, vehicle registration number, telephone number, and services you require) with the Mechanics that you select.

4.3 For both Mechanics and customers, by providing us with registration information you agree to the sharing of your personal information as described in this Privacy Policy.

4.4 We generally do not share personal information collected via the Site with other parties. However personal information may be shared with other parties where one of the following circumstances applies:

4.4.1 You have consented to us doing so.

4.4.2 We are under a legal, regulatory or professional obligation to disclose your personal information, or in order to enforce or apply our Site Terms, or to protect the rights, property, or safety of our company, our customers or others.

4.4.3 Our company, or substantially all our company’s assets are merged or acquired by a third party, in which case your personal information may form part of the transferred or merged assets.

4.4.4 To provide anonymous statistical information about users of the Site and related usage information to reputable third parties.

4.4.5 We are using a third party service provider to provide services that involve data processing (for example, hosting the Site or providing payment services).

5. Links to third party apps/websites

5.1 The Site may contain links to third party apps/websites, including options to share content you have read on third party apps/websites, for example, on Facebook or Twitter. If you follow a link to any third party apps/website, please be aware that these apps/websites have their own privacy policies and that we do not accept any responsibility or liability for their handling of your personal information.

6. How long do we store your personal information

6.1 We will keep your personal information for as long as we need it for the purposes set out above. This period will vary depending on the nature of your interactions with us.

6.2 Where we no longer have a need to keep your information, we will delete or anonymise it. Please note that where you unsubscribe or opt out from a marketing communication, we need to keep a record of your email address to ensure we do not send you marketing emails in the future.

7. Where we store your personal information

7.1 In providing our services, we may sometimes transfer to and store information outside the UK or the European Economic Area (EEA), including countries where the law provides less protection for personal information.

7.2 Wherever we transfer personal information outside of the UK or EEA, we will take legally required steps to ensure that appropriate safeguards are in place to protect it. You may contact us for an explanation of the basis on which we have transferred your personal information and, where relevant, to request a copy of the legal safeguards which we have put in place.

7.3 If we engage a third party to process personal information on our behalf we contractually require them handle your personal information appropriately.

8. Your rights

8.1 You have certain rights in relation to your personal information, including the right to object to, restrict and/or withdraw your consent to the processing of your personal information, the right to access or erase your personal information, and the right to receive a machine readable copy of your personal information.

8.2 You also have the right to ensure that we correct or delete any inaccurate or out of date personal information which we have about you. If you believe that any personal information which we have about you is inaccurate or out of date and you would like us to correct or delete it, or you wish to exercise any other of your rights, please contact us at dataprivacy@mycarinspectors.com.

8.3 Any request to exercise one of these rights will be assessed by us on a case-by-case basis. There may be circumstances in which we are not legally required to comply with your request because of relevant legal exemptions provided for in applicable data protection legislation.

8.4 You may also have the right to contact the relevant data protection authority (the Information Commission’s Office) if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns, we request that you initially contact us at the email address above so that we can investigate, and hopefully resolve, your concerns.

9. Updates to this Privacy Policy

9.1 This Privacy Policy may be amended by us at any time. Please check this page periodically to inform yourself of any changes.

9.2 It was last amended on 7 January 2021.

10. How to contact us

10.1 If you have any questions, need further information about our privacy practices, or would like to let us know that your details require updating, please contact us at dataprivacy@mycarinspectors.com or write to us at My Car Inspectors Limited, 17 Yoo Building, 17 Hall Road, London, NW8 9RF.